Charges 9.99 by itunes refund12/12/2023 ![]() Several fees from Uber might show up as a surprise charge to your account.Ĭancellation fees: Range from $3–$10. If you find a surprise charge, first ask the people with access to your account to see if they took the ride. It’s common for family members and friends to share a payment method or share access to an Uber account. One possibility to consider: Family or friend took a ride on a shared payment method You will get a refund if the duplicate charge is a billing error, but it may take a few days for Uber to investigate and process the refund. You will need to log into your Uber account and select the ride with the duplicate charge. If a duplicate charge doesn’t go away after 3–5 days, visit this page: I was charged more than once for a ride. If you see a duplicate charge, wait a few days to see if it goes away. Uber voids the temporary hold after completing your trip, but the charge might remain ‘pending’ for up to 3–5 business days. It’s a security measure to prevent fraud. Uber places a hold when you request a ride in the amount of the upfront or estimated fare price. If you were charged twice after a recent ride, the duplicate charge is likely a temporary authorization hold. Duplicate charge? It might be a temporary authorization hold Tap on Auto-refill to see if you have it enabled. ![]() You might get a surprise charge if you accidentally set up auto-refill.Ĭheck your Uber Cash and disable auto-refill: Go to Account > Wallet, then tap on the Uber Cash area at the top of the Wallet page. There is also an auto-refill feature that can add Uber Cash if your balance drops below $10. You can purchase Uber cash in increments of $25, $50, or $100. Cash back from some credit cards is paid as Uber Cash. Uber Cash is an in-app currency that you can use for Uber rides and Uber Eats orders. Uber cash: Uber currency that can auto refill You may only get one month refunded if you complain, but not the entire period. You can request a refund by chatting with Uber support, but be warned that Uber does not usually offer refunds if you inadvertently subscribed for several months. Many of our readers complain about accidentally signing up for Uber One and being charged for months of service. What happens if you accidentally subscribed to Uber One for months? You will keep access to your benefits until the end of the current billing cycle. Scroll to Manage Memberships and select End Membership. If Uber charges you $9.99, it’s most likely for an Uber One or Uber Pass membership. ![]() Uber One-also known as Uber Pass in some areas-is a $9.99 monthly subscription that gives you discounts on Uber rides and Uber Eats orders. Uber offers several recurring monthly subscriptions that could explain a surprise charge on your account. Subscription charges from Uber One, Uber Pass, & Uber Cash After the live chat begins, you can write in your exact issue. ![]() If you can’t find an issue that exactly matches your problem, pick one that closely matches. You can report overcharges in the help section of each ride receipt You can wait for a response or add more info. In the Uber app, go to Activity > Select the trip > Scroll to Help section and Select Get ride helpĪfter you select an issue, a live chat with customer service will begin. You can also report issues with a charge by going to the ride receipt that is associated with the charge. Report unexpected charges in the Uber app
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